The Assistance to Nationals (ATN) service of the Migrant Workers Office (MWO) Milan provides support to Overseas Filipino Workers (OFWs) who are facing serious labor, legal, or welfare concerns that require urgent attention or intervention.
ATN assistance is not a regular service and is extended only when necessary, based on an assessment of the facts and circumstances of each case. It is intended as a protective measure of last resort for OFWs who are in distress or are unable to address their situation through normal or available remedies.
Assistance is provided strictly on a case-by-case basis and may include guidance on available options, coordination with appropriate authorities, referrals to relevant institutions or legal counsel, and support in urgent or exceptional situations, as allowed under applicable laws and regulations.
Not all requests qualify for ATN assistance. The provision of support is subject to verification, availability of resources, and compliance with established guidelines to ensure that assistance is extended to those who genuinely require it.
If you are facing a serious and urgent labor, legal, or welfare concern requiring immediate attention, you may contact MWO Milan for initial assessment and appropriate guidance.
📧 Email: polomilan1@gmail.com
📞 Hotline: +39 375 657 2333
Please note that contacting MWO Milan does not automatically guarantee the provision of assistance. All requests are subject to evaluation.
Emergency Hotlines (Italy)
In cases involving immediate danger to life, safety, or liberty, please contact local emergency services first:
- 112 – Single European Emergency Number (Police, Medical, Fire)
- 113 – Police (Polizia di Stato)
- 118 – Medical Emergencies / Ambulance
- 115 – Fire and Rescue (Vigili del Fuoco)
After contacting local emergency services, MWO Milan may be contacted, when appropriate, for coordination and further guidance.
Milano Welcome Center
The Milano Welcome Center is a public service facility of the City of Milan that provides initial orientation and general assistance to migrants and foreign residents residing in the city.
The Center offers information and first-level guidance on matters such as residency registration, access to local public services, healthcare enrollment, employment orientation, and integration pathways. Services are delivered through various institutional desks coordinated by the Comune di Milano and its partner organizations.
Filipino nationals who require general information or non-emergency local guidance may be referred to the Milano Welcome Center as an initial point of contact.
Address: Via Sammartini 120, Milan
Contact Number: 02 02 02
Nearest Metro: MM2 Cimiano
Services: Orientation and referral services for migrants and foreign residents
Website: https://www.comune.milano.it/servizi/milano-welcome-center